Privacy Policy

Privacy Policy

Effective Date: 12.12.2024

FirstBanking DE ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website, use our services, or interact with us in other ways, including crypto asset recovery, transaction services, and related services.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any of the terms, please do not use our services.

1. Information We Collect

We collect personal and financial information from you when you use our services or interact with us. The information we collect can be categorized as follows:

A. Personal Information

• Identification Information: Name, email address, phone number, postal address, date of birth, and government-issued identification numbers.
• Account Information: Usernames, account numbers, or other identifiers required to facilitate crypto asset recovery and transactions.
• Transaction Details: Information about crypto asset transactions, including amounts, dates, addresses, and associated wallet information.

B. Financial Information

• Transaction Data: Data related to the transfer of cryptocurrencies or other assets, including history and details of any disputed transactions.
• Payment Information: Credit card details, bank account information, and other payment data necessary for processing transactions.

C. Technical Information

• Cookies and Tracking Technologies: We may collect information about your device and usage patterns, including your IP address, browser type, device information, and cookies used for analytics and security purposes.

D. Other Information

• Communication Data: Records of any correspondence with you, including emails, support tickets, or calls made to our customer support team.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specifically, we may use your data for the following purposes:

• Crypto Asset Recovery: To assist you in recovering crypto assets from fraudulent schemes or malicious activity.
• Transaction Services: To facilitate and process cryptocurrency transactions, including deposits, withdrawals, and other related services.
• Fraud Prevention: To detect and prevent fraudulent activities, including the unauthorized transfer or theft of crypto assets.
• Customer Support: To provide customer support, respond to inquiries, and resolve disputes or issues related to your crypto asset transactions.
• Improvement of Services: To enhance the quality, security, and functionality of our platform and services.
• Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce agreements as required by law or in the course of business operations.

3. Sharing of Information

We may share your personal information with third parties in certain circumstances, including:

• Service Providers: We may share your data with third-party service providers who perform functions on our behalf, such as payment processors, security providers, and cloud storage services.
• Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal processes.
• Fraud Prevention and Investigation: In cases of suspected fraud or other illegal activities, we may share data with relevant authorities, law enforcement, or financial regulators to aid in investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of electronic storage or transmission is completely secure, and we cannot guarantee the absolute security of your data.

5. Retention of Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, and contractual obligations. If you no longer wish to use our services or request that we delete your data, please contact us, and we will take appropriate action.

6. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Access: You may request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions.
• Objection: You may object to the processing of your personal data under certain circumstances.
• Portability: You may request a copy of your personal data in a structured, commonly used format.
• Withdrawal of Consent: If we rely on your consent to process certain data, you may withdraw it at any time.

To exercise any of these rights, please contact us at [contact@firstbanking.de] or use the contact details provided below.

7. Third-Party Links

Our website or services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information as soon as possible.

9. International Transfers

Your personal information may be transferred to, and processed in, countries outside your country of residence, including the United States and the European Union. These countries may have different data protection laws than those of your jurisdiction. By using our services, you consent to the transfer of your data to these locations.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the "Effective Date" at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FirstBanking DE
Email: [contact@firstbanking-de.com]
Phone: [Phone Number]
Address: [Company Address]